JAL and NTT COM, demonstration experiment using video calls that appear in the air.Eliminate the waiting time at the Sakura lounge shower reception

JAL (Japan Airlines) and NTT COM (NTT COM) (NTT COM) are "3D holograms reception service demonstration experiment on April 17 at the Haneda Airport International Terminal Sakura Lounge" on April 10 to 21Is published public.

The demonstration experiment is conducted in the shower room in the Sakura lounge, and the user calls the remote staff on the hologram display installed at the counter at the entrance of the shower room, and accepts usage and guidance by video calls.。

シャワールーム入口のカウンター注意書きに使い方が書いてある従来からある呼び出しボタン。一応こちらも使えるホログラムディスプレイ

Specifically, when standing on the counter in front of the counter, the menu screen appears on the hologram display, so press the "Contact" button in the air.Then, on the WebRTC (Web Real-Time Communication), video calls started, and remote staff (of course, wearing Sakura lounge uniforms) responded.After confirming the name and use of the user, we will guide you to the empty shower booth number.

At that time, take the booth number tag at the counter, show it to the camera, and prevent the number mistake.The key to each booth can be remotely unlocked using a smart lock, so when the key is open, the user enters the booth corresponding to the number tag and takes a shower, and returns the number tag to the counter after use.When the booth is cleaned, the number tag returns to its original position again.At the time of the reception, the flight name is asked because the use of the shower room is "30 minutes before the boarding start time".

The booth also has a button for locking from the inside, and when the user goes inside, puts itself the key.The booth itself has an auto lock mechanism, which is a double key with this smart lock.

ホログラムディスプレイ。水平に近かったり正面を大きく外れたり、真横からでは浮かび上がって見えないほぼ正面なら斜めに浮かび上がるディスプレイが見える。写真だと分かりにくいが、肉眼だともっと浮いて見える

In the past, it was necessary to press the button installed at the counter and call the staff directly to the shower room entrance, but it took time for the staff to rush during the lounge congestion or during response, and during that time the user did not know the situation.I had to wait.

By incorporating video calls in this mechanism, the reception can be promptly accepted, and the lounge staff will be able to focus on the lounge work.The receptionist at the hologram is on another floor of the airport and usually corresponds to another task, but will respond if there is a shower room call.

When you actually use it, there is a problem that it will emerge unless it stands in front of you, but the call is simply touching the air screen, so it is impossible to make a mistake, and the person in charge will immediately appear in the video call.So there is a sense of security.The holograms are floating diagonally, but they just look down on the screen of the laptop, so they are noisy but have no feeling of pressure.I felt the technical fun of holograms and the two benefits of video calls and smart locks.

ホログラムディスプレイのボタンを押して通話開始画面の向こうで担当者が応答。名前と利用便名を伝える空いているブースの番号札を見せて間違いを防ぐちなみにシャワーブースは6つスマートロックでカギは遠隔解除される中に入ったら自分でカギを閉める

In this demonstration experiment, JAL Innovation Lab and NTT COM are jointly working.According to the explanation of the NTT COM staff who provided the hardware, the hologram display is realized on the display and PC installed at the counter, and the light of the display embedded in the housing is picked up on a special polarized plate and floats diagonally.I'm doing it.

This time, it is based on the 11 -inch display, but it exists up to 32 inches for polarized plate, which can be installed.At present, it is almost impossible to see it in a three -dimensional (floating) unless it is almost in front, so expanding its viewing angle is a future issue.

As a function, video calls can be made by using displays and tablets, but the intentions of both JAL and NTT COMs are that people rising in holograms to feel face -to -face warmth and lounge users.On the other hand, he emphasized that technical new experiences and special experiences could be provided.

In addition, JAL has been responding to the reception of shower rooms in an analog, but accurate data such as the average user use time and congestion time zone by taking this mechanism and taking a smart lock log.It is said that he can get it.In the future, we will continue to consider full -scale introduction along with feedback from users.

羽田空港 国際線ターミナルのサクララウンジサクララウンジ内のシャワールームシャワーブース